We're committed to providing you with the best customer experience. If you have any questions not answered below, please contact us.

Shipping & Delivery

Q: Where do you ship from?

A: We partner with warehouses worldwide. This allows us to offer a wide selection of high-quality products and fast shipping times.

Q: Will my order ship all at once?

A: If you order multiple items, they may ship separately. Our different manufacturing partners specialize in various product areas, so your items may arrive at different times.

Q: How long will it take for my items to arrive?

A: Delivery times vary depending on your location and the specific product.

• Generally: 7 - 14 business days.

Please note that these are estimates, and shipping times can be affected by factors like product demand and your location.

Q: How long will it take to dispatch my order?

A: Order processing typically takes 1 to 3 business days. During peak periods, it may take up to 5 business days.

Q: Do you ship worldwide?

A: We currently ship to North America, Europe, Oceana and Asia.

Q: Do you offer free shipping?

A: We occasionally offer free shipping promotions. Please check our website or subscribe to our newsletter for updates.

Q: Do you offer discounted shipping?

A: We may offer discounted shipping rates during special promotions or for specific product categories.

Payment & Security

Q: Which currency will I be charged in?

A: All orders are processed in USD. While product prices may be displayed in other currencies, you will be charged in USD at the current exchange rate.

Q: Will I receive an order confirmation?

A: Yes, after placing your order you will receive a confirmation email with an order number with which you can track your order using the tracking number via our Track Your Order page .

Q: How can I pay?

A: We accept all major credit cards, including Visa and Mastercard, as well as PayPal.

Q: Is checkout on this site safe and secure?

A: Yes, your purchases are safe and secure. Our site uses SSL encryption to protect your data.

General Inquiries

Q: Who can I contact if I have a problem with my order?

A: Please contact us with any order issues.

Q: Will you sell my information if I enter my email address?

A: No, we do not sell our customers' information. We use email addresses for order follow-up and to send newsletters about promotions and discounts (you can opt out of these at any time).

Q: Will I have to pay customs fees?

A: In most cases, you won't have to pay customs fees. However, customs policies vary by country and can be affected by the value and quantity of your order. Please check with your local customs office for more information.