We strive to provide a smooth and transparent shipping experience. Please review the following information regarding our shipping policies:

Processing Time:

• Orders are typically processed within 1 to 3 business days. Processing time may be longer during peak seasons or holidays.  
• You will receive a confirmation email once your order has been processed.

Shipping Rates:

• Shipping rates are calculated at checkout based on weight, destination, shipping method.

Free Shipping:

• Free shipping promotions may be offered periodically. Check our website or subscribe to our newsletter for updates.

Discounted Shipping:

• We may offer discounted shipping rates during special promotions or for specific product categories.
• Discounted shipping rates will be clearly displayed at checkout.

Shipping Destinations:

• We offer shipping to the North America, Europe, Oceana and Asia.
• Please contact us via our Contact Us page if you have questions about shipping to a specific location.

Estimated Delivery Time:

• Estimated delivery time for orders is 7 to 14 business days.
• Please note that these are estimates, and actual delivery times may vary depending on carrier, location, weather conditions, etc.

Order Tracking:

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
• You can track your order using the tracking number via our Track Your Order page. 

Shipping Delays:

• Force Majeure: We take no responsibility for any product damaged or shipping delay caused by acts of God, including but not limited to: epidemic situations, international situations, strikes, war, earthquakes, floods, viruses, storms, heavy snow, and customs inspections.
• If your order is significantly delayed, please contact us via our contact us page so we can assist you.

Shipping Address:

• Please ensure that you provide a correct and complete shipping address at checkout.
• We are not responsible for orders shipped to incorrect addresses provided by the customer.  

Lost Packages:

• If your package is lost in transit and you have not received it within 10 business days of the estimated delivery date, please contact us via our contact us page.
• We will use the tracking information provided by the shipping carrier to investigate the status of your package.

Damaged Packages:

• If your package arrives damaged, please contact us via our contact us page within 3 days of receiving your order.
• Please include photos of the damaged package and its contents in your message.
• We will then assess the damage and determine the appropriate resolution.

International Shipping:

• For international orders, customers are responsible for any customs duties, taxes, or import fees.
• We are not responsible for any delays caused by customs processing.

Changes to this Shipping Policy:

• We reserve the right to modify this shipping policy at any time. Any changes will be posted on this page.

Contact Us: